Shipping Policy

A legal disclaimer

Shipping Policy At Cosy Moments, we aim to process and dispatch all orders as quickly as possible so you can enjoy your products without delay. Processing Times Orders are usually processed within 1–3 working days. During busy periods, processing times may be slightly longer, but we will always do our best to keep you updated. Delivery Times Estimated delivery times will depend on the shipping option selected at checkout. Please note that delivery times are estimates and may vary due to courier delays. Shipping Costs Shipping costs are calculated at checkout based on your order size and delivery location. Order Tracking Where available, tracking information will be provided once your order has been dispatched. Delays While we aim to deliver within the estimated timeframe, Cosy Moments cannot be held responsible for delays caused by couriers, weather conditions, or other circumstances outside of our control. Incorrect Addresses Please ensure your shipping details are correct before placing your order. We cannot be responsible for orders sent to incorrect addresses provided by the customer. Lost or Damaged Parcels If your parcel is lost or arrives damaged, please contact us as soon as possible so we can work with the courier to resolve the issue. Contact Us If you have any questions about shipping or delivery, please get in touch and we’ll be happy to help.