Terms & Conditions

A Legal Disclaimer

Terms and Conditions Welcome to Cosy Moments. By using our website and placing an order with us, you agree to the following terms and conditions. Products We make every effort to ensure product descriptions, images, and prices are accurate. However, colours, packaging, and fragrances may vary slightly. As our products are handmade, small variations may occur, making each item unique. Orders All orders are subject to availability and acceptance. We reserve the right to refuse or cancel any order for any reason, including stock availability, pricing errors, or suspected fraudulent activity. Pricing and Payment All prices listed on our website are in GBP (£) and include applicable taxes where required. Payment must be made in full before your order is processed and dispatched. Shipping We aim to dispatch orders within the timeframes stated in our Shipping Policy. Delivery times are estimates and cannot be guaranteed. Returns and Refunds Please refer to our Refund Policy for full details on returns, exchanges, and refunds. Product Safety Our wax melts, candles, and fragrance oils must be used as directed. Cosy Moments accepts no responsibility for misuse of products. Please keep products out of reach of children and pets. Never leave burning candles unattended and always follow the provided safety instructions. Intellectual Property All content on this website, including text, images, logos, and designs, remains the property of Cosy Moments and may not be copied, reproduced, or used without permission. Limitation of Liability We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website. Privacy Your personal information is handled in accordance with our Privacy Policy. Changes to Terms We reserve the right to update or amend these terms and conditions at any time. Any changes will be posted on this page. Governing Law These terms and conditions are governed by the laws of the United Kingdom. Contact Us If you have any questions about these terms and conditions, please contact us.